Privacy Policy
This policy explains what Palazzo Vecchio Tickets collects, why we use it, and what happens when you leave our site to book. We are an independent travel guide, not the official website of Palazzo Vecchio.
Last updated · October 2026
We collect only limited information needed to run this website and reply to messages. We do not sell tickets, operate Palazzo Vecchio, or process bookings.
Information you share with us
If you email us at info@palazzovecchio-tickets.com, we receive your email address and the details you send. We use this information to reply, handle corrections, or deal with website issues.
We keep emails only as long as needed for those purposes, then delete or archive them securely. We may keep correspondence longer where needed to resolve an ongoing issue or meet a legal obligation.
Website analytics
We may use analytics tools to understand how visitors use the site. This can include pages viewed, approximate location, device type, browser, referral source, and general visit patterns.
We use this information to improve page content and site performance. It does not give us your card details, passenger names, or booking contents.
Booking links and affiliate tracking
Some links take you to GetYourGuide. These links include our partner tracking code, PYVZALU, so GetYourGuide can tell that you arrived from this site.
After you click an outbound booking link, GetYourGuide controls the booking page and its data handling. Its privacy policy applies to information you provide there, including payment and booking details.
- We do not receive or process your card details.
- We do not receive passenger names or the contents of your booking.
- For booking changes, cancellations, refunds, or account questions, contact GetYourGuide through your booking confirmation.
Cookies and similar storage
Our site and services used on it may use cookies or similar technologies. These can help the site work, measure visits, and record that an outbound partner link was used.
You can block or delete cookies in your browser settings. Some features or measurement may not work as expected if you do so. GetYourGuide may use its own cookies after you leave this site.
Your privacy choices and rights
If UK or EU data protection law applies to you, you may have rights to ask for access to your personal data, correct it, delete it, restrict or object to its use, or receive a copy in a portable format. You may also withdraw consent where processing relies on consent.
Rights vary by where you live and by the reason we hold the information. You may also have the right to complain to your local data protection authority.
Changes to this policy
We may update this policy when our website practices change or legal requirements develop. The date at the top shows when it was last revised.
This page is provided for transparency. It does not replace GetYourGuide’s privacy policy or terms, which govern any purchase made on its platform.
Getting in touch
For questions about this policy or a request about personal data held by this site, email info@palazzovecchio-tickets.com. For an existing booking, use the support route in your GetYourGuide confirmation email.