Terms & Conditions
These terms explain how you may use Palazzo Vecchio Tickets. They also explain our role as an independent travel guide and where booking responsibility sits.
Last updated · October 2026
By using palazzovecchio-tickets.com, you agree to these terms. This page is provided for transparency and does not replace the booking provider’s terms, which govern any purchase.
What this site does
Palazzo Vecchio Tickets publishes visitor information about tickets and tours for Palazzo Vecchio in Florence. We are an independent travel guide, not the official website of Palazzo Vecchio.
Our content is information only. Nothing on this site is an offer by us to sell a ticket, tour, or other travel service.
Bookings and your contract
Some links lead to GetYourGuide booking pages. If you make a booking, your contract is with GetYourGuide or the tour or attraction operator identified during booking.
- The seller’s terms, prices, availability, cancellation rules, and booking conditions apply.
- Check the booking page and confirmation carefully before paying.
- For changes, cancellations, refunds, or booking questions, use the contact route in your confirmation email.
- Your consumer rights against the seller are not changed or reduced by these terms.
Information on this site
We aim to keep our guides clear and accurate. Details from third parties, including ticket options, availability, access arrangements, and tour content, can change.
Please confirm important details on the booking page before you book or travel. We welcome corrections where content is unclear or out of date.
Our limits of responsibility
We do not operate Palazzo Vecchio, run tours, take payment, hold bookings, or control entry decisions. We cannot change a booking, issue a refund, or guarantee availability.
We are not liable for losses caused by third-party booking systems, operator changes, cancelled services, inaccurate third-party details, or your use of an external website. Nothing in these terms excludes liability that cannot lawfully be excluded.
Our content and third-party names
Our original text, page design, and site materials belong to Palazzo Vecchio Tickets unless stated otherwise. You may use them for personal travel planning, but not copy, republish, or use them commercially without permission.
Names, logos, and marks belonging to Palazzo Vecchio, GetYourGuide, and other third parties remain the property of their respective owners. Their use here does not suggest endorsement or an official relationship.
Acceptable use
Please use this site lawfully and respectfully. Do not interfere with the site, attempt to access restricted systems, scrape content at scale, or use our content in a misleading way.
Changes to these terms
We may update these terms when the site or its services change. The date at the top shows when this page was last revised.
Local consumer law may apply depending on where you live. These terms do not remove rights that apply to you by law.
Getting in touch
For questions about these terms, site content, or a correction, email info@palazzovecchio-tickets.com. For an existing booking, contact the booking provider shown in your confirmation email.